As advanced agents move from coding to the rest of knowledge work, it takes a real amount of work and know-how to get right.

You need to ensure agents have the right context and data to work with, wire up systems to agents in a safe and secure way, ensure that the agents are producing quality output, design the end-state workflow where and how humans will be in the loop, maintain the agents when there are model and system upgrades, and more.

This isn’t a side project or something you can just do on nights and weekends. You need to design and develop robust agents that will be used in mission critical workflows. It’s a highly technical job, very much akin to a forward deployed engineer for internal functions.

This is why, at Box, we’re starting to hire for AI automation engineering roles. This a technical role that will partner with the business directly and help augment how they work to drive even more output, and deliver better experiences for employees and ultimately customers.

This is just one example of the kind of role that AI will start to open up in the future. I expect most companies will have many flavors of this going forward.

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